Blog – DOLs

Understanding Customer Beliefs and Preferences

By Paul Meade, Patient Engagement Lead  In 2022, there are hundreds of thousands of healthcare companies in the United States alone. With this level of competition, it can be immensely difficult for organizations to differentiate themselves from the pack and establish a loyal customer base. My advice for businesses looking for ways to set themselves …

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Technology is Getting Smarter

By Paul Meade, Patient Engagement Lead  It has become apparent that in order for a healthcare organization to succeed, they need to be able to provide their customers with customized care, on-demand answers, and personalized treatments. For decades, achieving this level of customization was an impossible feat, but fortunately, technological advances have changed this. With …

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Clear Points | Episode One: COVID-19

Episode One: COVID-19 A conversation featuring Paul Meade, founder of Clear Point Health and a faculty member at the UNC Gillings School of Public Health, and Mark Schoeman, CPH General Manager and Customer Experience Research Lead. Paul and Mark discuss discuss the implications of COVID-19 on industry interactions with key opinion leaders, creating a paradigm …

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