Blog – Patient

New White Paper on Diversity, Equity, & Inclusion

Diversity, equity, and inclusion practices are sweeping the business world, particularly in diverse countries like the United States. Generational turnover in the US workforce is a key driver of adopting policies that are no longer seen as “feel-good” or just fair, but savvy mainstream business practices. As Gen Z takes its place in professional life …

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White Paper: Patient Engagement

Technological and cultural forces are shifting the expectations that patients bring to their healthcare. Armed with the ever-growing availability of information (and misinformation) on the internet, patients are asking more questions and taking a more active role in their care. As a result, pharmaceutical companies must optimize how they listen to and engage with patients …

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The Importance of Patient Flow Mapping

By Paul Meade, Patient Engagement Lead  Healthcare providers and life sciences companies are increasingly looking for ways to improve patient engagement. In the past, many organizations would simply distribute a satisfaction survey and call it a day. Nowadays, we have vastly more effective tools for both measuring the patient experience and determining ways to increase …

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Clear Points | Episode One: COVID-19

Episode One: COVID-19 A conversation featuring Paul Meade, founder of Clear Point Health and a faculty member at the UNC Gillings School of Public Health, and Mark Schoeman, CPH General Manager and Customer Experience Research Lead. Paul and Mark discuss discuss the implications of COVID-19 on industry interactions with key opinion leaders, creating a paradigm …

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The Emerging Case for Patient Engagement in Life Science Companies

By Paul Meade, Patient Engagement Lead  Just a few years ago, it may have seemed an insurmountable barrier for life sciences companies to forge a direct relationship with patients. But today, we see changes in the ability to reach out to patients to capture insights into their journey through the healthcare system. Those companies that …

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TLS Sister Company, Clear Point Health, Launches Patient Engagement Services

Clear Point Health, a Research Triangle, NC-based research and consulting firm focused on optimizing the customer experience for healthcare and life science companies, announces the launch of services to help life sciences companies optimize patient engagement. Founded in 2003, Thought Leader Select’s sister company, Clear Point Health, delivers a variety of bespoke research and strategic …

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